Frequently Asked Questions

Items produced by Al Fardan Jewellery, you can enjoy a lifetime warranty. For the Ferrari Firenze brand, if it is the factory default, you also have a lifetime warranty. If it’s the factory default, for other brands it depends as per the brand.

In the UAE items will arrive in 2 to 4 working days.

If you would like to cancel or change your order, please contact us on +971 54 583 3316 or contact@alfardanjewellery.ae for 48h after placing an order, and we will do our best to accommodate your request.

Yes, we have two stores in the UAE. Nation Towers Galleria Mall, Corniche, Abu Dhabi 02 674 5000. Al-Ain Mall, Al Ain 03 737 7471

You can visit our boutique or request a private preview at your home at your convenience.

No, depending on the individual design, rings could be resized. Rings that can be resized will have a dropdown where you can select the size of the item.

If the ring doesn’t fit and can’t be resized, the return policy will apply.

The return policy will apply, i.e., if requested to return within two weeks after the purchase with original none destroyed packaging.

Once the item is returned and checked, the equivalent amount to the item’s price will be returned as a store credit, i.e., voucher with an unlimited expiration date that can be spent on our website.

All items produced by Al Fardan Jewellery can be delivered to any other country outside the UAE. Additional shipping charges will apply. Other branded items can be delivered only within the UAE.

We offer a bespoke experience that will allow you to customize Al Fardan Jewellery produced items the way you want to.

There is a link to the shipping subpage where people can enter the tracking number.

We take data protection very seriously here at Al Fardan Jewellery. Information you provide to us via our website is stored on secure servers. Any payment transactions carried out through our website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties, but we take care of doing so. For full details on how we handle data, please read our Privacy Policy.

You can contact our customer care team from 10am-10pm on our UAE line , +971 54 583 3316, emailcontact@alfardanjewellery.ae or WhatsApp +971 54 583 3316