Al Fardan Jewellery
If you’re not entirely satisfied with your purchase, we’re here to help
- Items shipped from Al Fardan Jewellery can be returned within 14 days of receipt of shipment in most cases.
- Some products may have different policies or requirements associated with them.
- Free return within UAE. For items shipped outside UAE buyer shall send item via trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be in good condition and returned with the item. Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
- Once the item is returned and checked, the equivalent amount to the item’s price will be returned as a store credit, i.e., voucher with an unlimited expiration date that can be spent on our website.
Shipment processing time
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
- Delivery in the UAE is free of charge.
- After order is processed our team will get in touch with you to agree on time of delivery.
- You may expect delivery within same day or 3 working days.
- Items to be delivered only door to door and handover to the buyer who’s name and contact details mentioned in order form.