Return policy

If you’re not entirely satisfied with your purchase, we’re here to help

  • Items shipped from Al Fardan Jewellery can be returned within 14 days of receipt of shipment in most cases.
  • Some products may have different policies or requirements associated with them.
  • Free return within UAE. For items shipped outside UAE buyer shall send item via trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be in good condition and returned with the item. Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
  • Once the item is returned and checked, the equivalent amount to the item’s price will be returned as a store credit, i.e., voucher with an unlimited expiration date that can be spent on our website.

To initiate return process please contact from 10am-10pm on our UAE line , +971 54 583 3316, email or

WhatsApp +971 54 583 3316.